1/11/2024 0 Comments Townsend ford inventory![]() No, I do not accept Beau Townsend's response. (The consumer indicated he/she DID NOT accept the response from the business.) THIS IS SOMETHING THAT HAS HAPPENED OVER THE 15 YEARS OF WEATHER AND NOT SOMETHING WE DID. ONE OF OUR SERVICE MANAGERS (ANGEL COLLINS) WENT OUT TO LOOK AT IT AND FOUND THE REASON IT WAS BENT WAS BECAUSE THE RUBBER HOUSING AROUND THE BASE WAS DETERIORATED FROM AGE AND CAUSING WATER TO RUST THE STEM. SHE CAME IN TO PICK UP HER VEHICLE, AND THATS WHEN SHE CAME BACK IN AND INFORMED OUR CASHIER ABOUT HER ANTENNA. OUR ADVISOR CALLED AND QUOTED 2 HOURS LABOR TO REPAIR THIS. CHECKED BOTH ISSUES AND FOUND THE KNOB NEEDED TO BE REPLACED, BUT WAS ON NATIONAL BACK ORDER, AND THE LIGHTS NEEDED WIRING REPAIRS. ONE BEING A THE HEATER CONTROL KNOW BROKEN OFF AND THE OTHER BEING HER TRUNK AND LICENCE PLATE LIGHTS NOT WORKING. ****** BROUGHT HER 2007 FOCUS IN FOR TWO CONCERNS. : The certified letter was received and signed-for. I was advised that he was at the new Beau Townsend build site and would give him a afternoon: I called Beau Townsend to speak to the Service Manager, **** **** 12:13 p.m.: I called Beau Townsend to speak to the Service Manager, **** ****. (after I paid for service): Advised the cashier of bent antenna *Beau Townsend has not tried to resolve the problem. Of barking at me, the cashier told me to have a nice day and stormed off in a huff. Were not at fault and that Beau Townsend would not replace it. When I advised the cashier, I was told repeatedly that my car was old, that the service guys When I retrieved my car after service was completed, I noticed that the antenna was bent. *Beau Townsend committed to providing me, in lieu of repairing the blower knob function: Mechanic could not repair blower function due to *Beau Townsend committed to providing me: Still under warranty, BT Ford refuses to work on it. I called Beau Townsend, and they placed the blame on Ford Corporate and said they could not do a repair on the glass because it would be an “over repair.” They continued to say the components of the glass were not defective but then stated glass on Ford Explorers should not be protruding from the frame. Ford corporate then told me to take my vehicle to other Ford dealers in the area and see if they might be willing to work on the glass. The service representative I was dealing with at Beau Townsend (Dalton) specifically told me he could hear the wind coming through. ![]() I then called Ford Corporate who told me the Beau Townsend service department stated they could not hear wind coming through, which is an outright lie. The service department at Beau Townsend then told me they had to get Ford Corporate’s approval to do a warranty repair on the glass and after 3 days of waiting, Ford Corporate stated they would not approve the repairs as they could not find any defects with the components of the glass. I took the vehicle back a week later and the glass specialist stated there was nothing they could do. After realizing this, they said they would have to have a third-party glass specialist look at it on a different day. After having it there all day, I finally get a call from their service department telling me they didn’t realize the glass was bolted to the frame. The car is still under the 3 year/36,000 bumper to bumper Ford warranty. This protrusion was making a wind sound from inside the cabin. I inspected the glass and noticed the corner of the glass was protruding off the frame of the vehicle about a quarter inch. In May 2023, my 2021 Ford Explorer, that was purchased at Beau Townsend Ford in Oct of 2021 started making a small wind sound inside the cabin, like wind was seeping through the back passenger fixed glass piece. ![]()
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